Privacy policy

Privacy Policy

Last Updated: November 23, 2025

Welcome to Shree Anjaneya Hardware (“we”, “us”, “our”).
We operate this online store and provide all related features, tools, content, and services (“Services”) to customers across India.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described below.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Details

Name, email address, phone number, billing and shipping address.

Payment Information

UPI, card, and net banking details processed securely through Razorpay.
(We do not store your full card or bank details.)

Account Information

Username, password, preferences.

Order & Transaction Information

Items viewed, added to cart, purchased, returned, or exchanged.

Device & Usage Information

IP address, browser details, device type, pages visited, and interactions with our website.

Communication Information

Messages, enquiries, customer support conversations.

We may collect this information:

  • Directly from you
  • Automatically using cookies and analytics
  • From Shopify and other service providers
  • From delivery or payment partners

2. How We Use Your Information

We use your information to:

A. Provide & Improve Services

  • Process and deliver orders
  • Handle returns/replacements
  • Manage your account
  • Provide customer support
  • Improve website experience and product suggestions

B. Marketing & Communications

  • Send promotional emails or offers (you can unsubscribe anytime)
  • Show relevant ads based on browsing or purchase activity

C. Security & Fraud Prevention

  • Verify your identity
  • Prevent fraudulent transactions
  • Protect our website and customers

D. Legal Compliance

  • Respond to valid legal requests
  • Comply with Indian laws and regulations

3. How We Share Your Information

We may share your information with:

A. Service Providers

For example:

  • Shopify (website hosting)
  • Razorpay (payment processing)
  • Courier/delivery partners
  • IT, customer support, analytics providers

B. Marketing Partners

To show relevant ads or improve marketing performance.

C. Legal Authorities

If required by law or to protect our rights.

D. With Your Consent

For example, when delivering products or using social login tools.

We never sell your personal information.

4. Relationship with Shopify

Our store is hosted on Shopify, which processes data to provide services like order management, hosting, analytics, and advertising.

Shopify may collect and process your data as described in the Shopify Privacy Policy:
https://privacy.shopify.com/en

5. Cookies & Tracking

We use cookies and similar tools to:

  • Keep your cart active
  • Improve website performance
  • Analyse website activity
  • Personalize your shopping experience

You can control cookies through your browser settings.

6. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect personal information from minors.

7. Data Security & Retention

We use reasonable security measures to protect your data, but no method is 100% secure.

We keep your information only as long as needed:

  • To provide our Services
  • To comply with legal requirements
  • To resolve disputes

8. Your Rights

Depending on your region, you may have rights to:

  • Access your data
  • Request deletion
  • Request correction
  • Request a copy (data portability)
  • Opt out of marketing emails

You can exercise these rights by contacting us.

9. Complaints

If you have any concerns about how we use your personal information, please contact us.
You may also contact applicable Indian data protection authorities if needed.

10. International Transfers

Shopify and some of our service providers may process your data outside India.
They follow approved legal frameworks to ensure data protection.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated version will be posted on this page with a new “Last Updated” date.

12. Contact Us

For questions or privacy-related requests, you can contact us at:

📧 support@shreeanjaneyahardware.com
📍 Shree Anjaneya Hardware, 1st Cross, 3rd Main, Pukhraj Layout, Adugodi, Bengaluru – 560030, India
📞 +91 - 9353954397