Refund policy
Return, Replacement & Refund Policy
At Shree Anjaneya Hardware, we want our customers to shop with confidence. Please read our updated policy below:
1. Return Policy (Unused / Unopened Products)
You can return a product only if it is in the exact same condition as delivered, meaning:
- Original packaging is sealed and not opened
- Product is unused, uninstalled, and undamaged
- All accessories/manuals are intact
After we receive and verify the product, you can choose:
A. Replacement
- Replacement is free of cost
- No delivery charge applies
B. Refund
- Refund is provided to your original payment method
- Delivery/shipping charges will be deducted from the refund amount
2. Damaged / Defective Products
If your item arrives damaged, defective, or incorrect, you are eligible for both:
A. Free Replacement
- No delivery or pickup charge
B. Refund
- Refund will be issued after verification of damage
-
Delivery/shipping charges will be deducted
(Packing & courier fees are non-refundable)
To request a claim:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the damage and outer packaging
3. When Replacements or Refunds Cannot Be Provided
- Product used, installed, or physically damaged after delivery
- Packaging opened or missing
- Accessories/manuals missing
- Request made after 48 hours for damaged items
4. Contact Details
For returns, replacements, or refunds:
📧 Email: support@shreeanjaneyahardware.com
📞 Phone: +91-9353954397
📍 Address: #11, 1st Cross, 3rd Main, Pukhraj Layout, Adugodi, Bangalore, Karnataka - 560030
5. Final Approval
All return, replacement, and refund requests will be processed only after product verification as per our policy.